Return & Refund Policy

Thanks for shopping our products.

If you are not entirely satisfied with your purchase, we’re here to help.

You have 30 calendar days to return a Voice Selector (Converse, or Study), from the date you received it, and 14 days for all other products (accessories).

Returning a product:

For returning a product – please contact us, via phone, email or the leave a message on our contact page.
All the communication info is available here: nuancehear.com/contact-us/

Eligibility

To be eligible for a return:

• The product must be in a good condition.
• All the contents of the product’s package are included and in good condition.

Delivery back:

For returning a “Voice Selector Converse” /Study”:

• We will provide you with the return shipping label after the return approval.
• Nuance hearing will cover the shipping costs when returning a Voice Selector (Study or Converse).
  Return Shipping Costs covered by Nuance will not exceed the original shipping cost amount.

For returning other products bought on the website (“accessories”):

• Nuance hearing doesn’t cover the shipping costs.
• You will be responsible for paying for your own shipping costs for returning your item.
  Shipping costs are non­refundable.

Refund:

• Once we receive your item, we will inspect it and notify you on the status of your refund after inspecting the item, within 7 business days.
• If your return is approved, we will initiate a refund to your credit card (or original method of payment).
• The refund doesn’t include shipping costs.

If you have any questions on how to return your item to us, contact us: support@nuancehear.com, or via our “Contact Us” webpage.