Thanks for shopping our products.
If you are not entirely satisfied with your purchase, we’re here to help.
You have 30 calendar days to return a Voice Selector (Converse, or Study), from the date you received it, and 14 days for all other products (accessories).
Returning a product:
For returning a product – please contact us, via phone, email or the leave a message on our contact page.
All the communication info is available here: nuancehear.com/contact-us/
To be eligible for a return:
- The product must be in a good condition.
- All the contents of the product’s package are included and in good condition.
For returning a “Voice Selector Converse” /Study”:
- We will provide you with the return shipping label after the return approval.
- Nuance hearing will cover the shipping costs when returning a Voice Selector (Study or Converse).
Return Shipping Costs covered by Nuance will not exceed the original shipping cost amount.
For returning other products bought on the website (“accessories”):
- Nuance hearing doesn’t cover the shipping costs.
- You will be responsible for paying for your own shipping costs for returning your item.
Shipping costs are nonrefundable.
- Once we receive your item, we will inspect it and notify you on the status of your refund after inspecting the item, within 7 business days.
- If your return is approved, we will initiate a refund to your credit card (or original method of payment).
- The refund doesn’t include shipping costs.